Delivery

We carefully do our best to deliver your beautiful rug to you as soon as possible. All rugs on our website are in stock and immediately available. We try to ship orders placed on working days before 12:00 on the same day. Moreover, shipping within the Netherlands and Belgium is completely free.

Delivery is in most cases via DPD, PostNL or FedEx. In general, the delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.

Return

It may happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you want to return it. No problem of course! Whatever the reason, you can cancel the purchase up to 14 days after receipt without giving any reason.

You will then receive the full purchase amount back. Only the costs for returning are for your own account. These costs are not high in most cases, depending on the size and weight. Consult the website of your carrier for the exact rates. We are always willing to help you with your return.

Please contact us at info@lavinta.nl before returning a product. We will then send you the instructions by e-mail. After receipt, we will then transfer the amount due within a number of working days. Of course we assume that you will return the rug in the same state and condition as you received it from us.

Exchange product?

Do you want to exchange a rug? No problem either! Please contact us at info@lavinta.nl .

Guarantee

We care about our rugs and do everything we can to deliver them to you in top condition. However, it is possible that an order is damaged during transport or that something else happens that entitles you to a warranty claim.

All items you purchase from us come with a 6-month warranty, starting on the day you received the order.

If you make a claim under warranty, you send the product back to us so that we can assess whether we can make the product (or have it made), replace the product or reimburse the costs. If it turns out that the damage is indeed covered by the warranty, we will also reimburse any shipping costs afterwards.

Complaints

Of course we do everything we can to prevent complaints at all times.

It can always happen that something doesn't go quite as planned. We recommend that you first make complaints known to us by sending an email to info@lavinta.nl . You will receive a response from us within 48 hours. Sometimes a substantive response can take more time. We aim to resolve complaints to your full satisfaction within one week.

If your complaint does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.